Privacy

What is your privacy policy?

This policy covers the processing of all personal information by VannasVault.com. 

This policy (together with our terms of use and any other documents referred to therein) sets out the basis on which we will process any personal information we collect from you, or that you provide to us. Please read the following carefully. 

Information we may collect about you

We may collect and process the following information about you: 

Information you give us. You may give us information by filling in forms on our site or by corresponding with us by phone, email or otherwise. This includes information you provide when you register to use our site, search for a product, place an order on our site, participate in the Vannas Vault Forum, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, email address and phone number, financial and credit card information. 

The following information may be collected, but will be anonymized and will not contain any information from which you can be identified: 

• Technical information, including the Internet protocol (IP) address of your computer, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
• Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Cookies

We use cookies to keep track of your current shopping session so that you may retrieve your shopping cart at any time, and to personalize the contents of our website as well as to ensure a consistent experience. We also use cookies to track how visitors interact with our website to monitor how we are performing. 

No personally identifiable information is stored in these cookies. 

For the full technical explanation, read more about cookies used on our site. 

If you wish to remove these cookies, you can do so by following these instructions. 

Emails

We will email you to process your order and afterwards to introduce you to the benefits of our loyalty program. We will never pass on your email address or personal information to a third party for marketing purposes other than our own. For special deliveries, we may provide your email address to delivery services for the sole purpose of better facilitating the delivery of your order. 

To ensure we always provide you with top-notch service you deserve, Vannas Vault work closely with the independent review databases like Google reviews. You will receive a final email once your order is complete to ask you to rate your experience shopping with us. 

You can unsubscribe any time

When you join the Vannas Vault email newsletter, you can unsubscribe at any time by clicking the unsubscribe link that is at the bottom of every message that we send. Or you can send a message to our customer care department and we will unsubscribe you. 

How we use your personal information

Personal information you provide is used by us only for the following purposes: 

• To improve your shopping experience at our website
• To process your order
• With your permission, to notify you of products or special offers that may be of interest to you